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Here is #5 of my Call Center Design series . . .

Climate – Common Issues to Avoid

  • No regard for SBS (Sick Building Syndrome)
  • Dirty filters
  • Closing air vents

Climate – Helpful Hints

  • 70-72 Degrees Fahrenheit
  • Keep HVAC systems on at night and weekends
  • Use outside air from the roof not from the bottom of an airshaft
  • PC with Monitor is the equivalent of 1.5 bodies

Lighting – Common Issues to Avoid

  • Glare
  • Solid plastic lens covers
  • White or black work surfaces
  • No alternate light control
  • No automatic shut off

Lighting – Helpful Hints

  • 35 foot candles
  • Indirect lighting
  • Clean monitor screens regularly
  • Teach staff how to use PC controls

Furniture – Common Issues to Avoid

  • Too trendy
  • Staff never asked for feedback
  • Too personalized
  • Staff not taught how to use
  • Poorly organized

Furniture – Helpful Hints

  • Should last 10 years
  • Standard components
  • Forget the gadgets
  • Manufacturer Mock-up
  • Chairs must have arms, be back and seat adjustable, well cushioned

This week’s discussion with your employees –What can we do to make our office more comfortable?

This is the last of my Call Center Design series and I do hope you have taken away some “Think Abouts” for your next redesign.

Thank you for reading and sharing!

Warmest regards,

Laura Sikorski – Independent Call Center Consultant


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