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Here is #4 of my Call Center Design series . . .

Layout – Common Issues to Avoid

  • Insufficient training space, lounge space and conference rooms
  • No
    • Reference library
    • Counseling/Project/Quiet rooms
    • Interaction status monitors/reader boards
  • Uncoordinated color schemes
  • Wrong traffic patterns
    • Lounge
    • Bathrooms
    • Time Clocks
    • Storage Area
    • HR Area
    • Training Area

Layout – Helpful Hints

  • 30->45 square feet per agent
  • Functions of the agent workflow is the core of the design
  • Interview your staff

Acoustics – Common Issues To Avoid

  • No panels or they are too high/too low
  • Painted walls
  • Solid plastic lens covers
  • Painted ceiling tiles
  • No trees or plants
  • Pictures with glass

Acoustics – Helpful Hints

  • Install white/pink noise
  • Ceiling tile Noise Reduction Coefficient
    • .9 Open Space
    • .5 Closed Office
  • Ceiling Height minimum 9’

Next blog will be about Climate, Lighting and Furniture.

This week’s discussion with your employees –What do you like best/least about our office design?

Thank you for reading and sharing!

Warmest regards,

Laura Sikorski – Independent Call Center Consultant


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