Here is #2 of my Call Center design series . . .
Interior Design Should
- Accommodate Change
- Encourage Growth
- Give your staff the ability to control the use of their own environment
Design Should Incorporate
- Traditional Offices
- Building Functions
- Center Functions
- Agent Area as the CORE of the Design Process
- Select the Architect
- Physical Location (square footage)
- Structure of the Center
- Support Areas
- Job Descriptions
- Flow of Work
- Flow of Paper
- Office Standards
- Efficiency of Existing Adjacencies
Next week I will blog about Structure, Support Areas and Workstation Design
This week’s discussion with your employees – discuss the “Flow of Work” in your center.
Thank you for reading and sharing!
Laura Sikorski – Independent Call Center Consultant
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