BLOG-SIKORSKI’S THINK ABOUTS: Interior Design of Your Call Center # 2

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Here is #2 of my Call Center design series . . .

Interior Design Should

  • Accommodate Change
  • Encourage Growth
  • Give your staff the ability to control the use of their own environment

Design Should Incorporate

  • Traditional Offices
  • Building Functions
  • Center Functions
  • Agent Area as the CORE of the Design Process

Design Development

  • Select the Architect
  • Physical Location (square footage)
  • Organization
  • Structure of the Center
  • Support Areas
  • Workstation

Organization

  • Departments
  • Job Descriptions
  • Tasks
  • Responsibilities
  • Flow of Work
  • Flow of Paper
  • Communications
  • Office Standards
  • Efficiency of Existing Adjacencies

Next week I will blog about Structure, Support Areas and Workstation Design

This week’s discussion with your employees – discuss the “Flow of Work” in your center.

Thank you for reading and sharing!

Warmest regards,

Laura Sikorski – Independent Call Center Consultant

Website

lsikorski@laurasikorski.com

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