BLOG-SIKORSKI’S THINK ABOUTS: Interior Design of Your Call Center

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Throughout my career I have designed the physical interior layout of call centers from 5 to 500 agent seats across the globe.  This next blog series will step you through the basic process of designing your center for efficiency and productivity.

What Makes a Center Well Designed?

  • The least dollars for the most space
  • The most bodies in the least amount of space
  • The most space in the least amount of time
  • The most durability for the least amount of money

The Answer

  • Never losing site of your makeover goals
  • Safety and welfare of all your employees
  • Increased efficiency
  • Encouragement of productivity
  • Comfort for your entire staff

You Will Need to Compromise With

  • Management
    • Executive
    • Administrative
    • Financial
    • Facilities
    • Purchasing
  • Architects
  • Engineers
  • Contractors
  • Manufacturers

Benefits of Design

  • Reduced stress
  • Higher motivation
  • Increased company morale
  • Reduced absenteeism
  • Reduced errors
  • Enhanced supervision
  • Happy employees means HAPPY CUSTOMERS!

Staff Problems

  • Air Quality/Ventilation
  • Cramped workspace
  • New technology
  • Paper pollution
  • Wiring in the way
  • Backaches/Headaches
  • Glare

Staff Needs

  • Access to job tools
  • Access to other areas
  • Ability to control the use of their own workspace
  • Comfort

This week’s question for your employees – What problems do you see with the way our office or your workspace is designed?

Thank you for reading and sharing!

Warmest regards,

Laura Sikorski – Independent Call Center Consultant


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