BLOG SIKORSKI’S THINK ABOUTS – VOICE CHANNEL: BACK TO TELEPHONE BASICS FOR YOUR STAFF

LogoIMG_0107 (2)

My next few blogs will focus on “Back to Telephone Basics” to share with your staff.

  • Never assume your customers understand what you are saying no matter how plainly, simply or obviously you think you are saying it
  • Avoid company jargon/terminology as it will confuse your customers
  • Your customers should get accurate and courteous service from the first person they speak to without needing to talk to anyone else during the call
  • The telephone is a “power” instrument . . .  you can be very confident since you are only presenting a part of yourself for judgment
  • It is easier to focus on making your voice work for you rather than pulling together sight, sound, smell and touch

This week’s question for your employees – Do you know all the features on your telephone/softphone and how to use each one?

Thank you for reading and sharing!

Warmest regards,

Laura Sikorski – lsikorski@laurasikorski.com

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s