SIKORSKI’S THINK ABOUTS BLOG 10/26/14 – CX AND EMPATHY IN THE WORKPLACE

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Our recent WebTV show on The Daily Blu was about “Empathy in the Workplace.” It really hit home for many of our viewers http://tinyurl.com/nt57rcj

Our guest was Deidre Siegel, Founder and CEO of PEAR™ Core Solutions located in Woodbury, NY.

Excellent information on why “empathy” is an important trait for senior level executives, middle management and organizational teams.

Here are the questions Deidre answered:

  • —Why do we care about empathy in the workplace?
  • —How does low empathy impact your team and your profits?
  • —How do you know if your company has low empathy levels?
  • —What can we do to boost empathy?

Do hope you will consider some of these great “Think Abouts” for discussion at your next management meeting:

  • —Mentor your staff
  • —Provide clear career paths
  • —Educate by continuous training and outside seminars
  • —Walk the workfloor
  • —Recognize that your staff is your greatest asset

Our twitter question was “I have a valued senior employee who just isn’t happy at work anymore.  He is always negative and his attitude is starting to rub-off on others.  Any advice on what I can do?”  Deidre was spot on with her advice!

Thanks for sharing our blog . . .

L

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