Leadership + Empowerment = Great Customer Experience

SIKORSKI’S THINK ABOUTS WebTV Show 9/22/14

We discussed: Remembering Your Journey, Tenets, What Should You Be, How to Create a New Leader, What Is Empowerment, How Do You Start Empowering Your Staff and How Empowerment Motivates.  Our “Ask Laura” question was about motivating senior staff.  The voice and video may be out of sync on your computer and for that we apologize.  Next week our guest is Mike Conti, Call Center Technologist.  We will be discussing technology solutions that you should be “thinking about” to satisfy your customers.  Thank you for watching and sharing!  L

http://thedailyblu.com/video/sikorski-s-think-about-lead-by-example-not-by-your-power

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